CCPoker Privacy Policy

1. Introduction

CCPoker (referred to herein as "we", "us", or "the Platform") is a trusted online gaming service for users in Bangladesh and approved regions. When you use the ccpoker.app website or mobile app, we collect certain information — and this Privacy Policy clearly explains how that information is handled.

CCPoker's Privacy Policy is built in accordance with international data protection standards. We believe every user should have full control over their own data — which is why we are completely transparent about how we manage it.

By creating an account or using the Platform, you are considered to have agreed to this Privacy Policy. Please read it carefully.

2. What data we collect

CCPoker collects two types of information from you: what you provide directly, and what is gathered automatically while you use the Platform.

3. How We Collect Your Data

CCPoker collects your information through several methods. We are fully transparent about each one:

• Registration Form: When creating an account, you directly provide your name, mobile number, and date of birth.
• KYC process: Data is collected from documents uploaded for identity verification.
• Payment Transactions: Financial data is received from payment gateways during deposits and withdrawals.
• Automatic collection: Device information is collected via cookies and tracking technologies while you browse the website.
• Third-Party Verifier: Information may also be received from approved third-party service providers for KYC and payment verification purposes.
• Customer Support: Information provided during support chat or email contact is retained on record.

CCPoker only collects information that is necessary to provide our services and meet legal obligations. We do not collect data beyond what is required.

4. Purpose of Data Use

CCPoker uses your information only for the specific purposes listed below. We never use your data for unrelated purposes:

• Account management: Ensuring secure registration, login, and account protection.
• Financial transactions: Processing deposits, completing withdrawals, and maintaining transaction records.
• Identity Verification: Completing age verification, fulfilling KYC requirements, and complying with anti-money laundering regulations.
• Fraud Prevention: Detecting suspicious activity and maintaining platform security.
• Service Improvement: Analysing gaming patterns to improve the user experience.
• Responsible Gaming: Identifying signs of problem gaming and providing timely support.
• Legal obligations: Meeting regulatory requirements and maintaining legal documentation.
• Marketing: Sending you relevant promotions and offers with your consent (you can opt out at any time).

5. Data Sharing Policy

CCPoker never sells your personal information to third parties. However, there are limited circumstances where sharing data may be necessary:

• Payment Processor: Only the minimum necessary information is shared to process transactions via bKash, Nagad, and Rocket.
• KYC verifiers: Required documents are shared with authorised verification services to confirm your identity.
• Regulatory Authority: We may be required to share information with government authorities under legal obligations or court orders.
• Technology Partners: Approved cloud and security service providers have limited access to data for platform operations.
• Anti-fraud system: Information about suspicious activity may be shared with fraud detection platforms.

In all of the above cases, third parties are bound by CCPoker's strict confidentiality agreements and are required to use the data they receive solely for the specified purpose.

6. Cookies & tracking technologies

The CCPoker website uses cookies. Cookies are small text files stored in your browser that help us improve the quality of our service.

• Essential Cookies: Maintaining login sessions and storing security tokens — the platform cannot function properly without these.
• Functional cookies: Remembers your language preference, game settings, and user customisations.
• Analytics Cookies: Anonymous statistics are collected to understand which parts of the platform are used most.
• Security Cookies: Detects suspicious logins from multiple devices within the same session.

You can manage cookies through your browser settings. However, disabling essential cookies may limit certain features of the Platform.

7. Data Retention Period

CCPoker retains your information only for as long as necessary. Once the retention period expires, your data is securely deleted or rendered unreadable.

• Account information: For the duration your account is active, and a minimum of 5 years after closure (as required by law).
• Financial transaction records: 5 to 7 years in accordance with anti-money laundering regulations.
• KYC documents: Up to 5 years after verification.
• Customer Support Records: Up to 3 years.
• Log Files & Technical Data: Up to 1 year.
• Marketing Preferences: Until consent is withdrawn.

8. Your Rights

As a CCPoker user, you have the following rights over your personal data. Contact our support team to exercise any of them:

After receiving a rights request, CCPoker typically responds within 30 business days. In complex cases, this may extend to 90 days, and you will be notified accordingly.

9. Children's Privacy

CCPoker is strictly for users aged 18 and above. We never knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• If we discover that a minor has created an account, that account will be immediately closed and any collected data will be deleted.
• If a parent or guardian suspects their child is using CCPoker, please contact our support team immediately.

10. Security Measures

CCPoker uses industry-leading technology to keep your data secure. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: Full protection during data transfer.
• Encrypted database: Stored data is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Regular audits conducted by third-party specialists.
• Staff training: Only authorized personnel may access specific data.

However, no transmission over the internet can be guaranteed to be 100% secure. You are advised to keep your account password confidential and avoid logging in from unfamiliar devices.

11. Policy Updates

CCPoker reserves the right to update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will be revised.
• You will be notified of any significant changes via your registered email or platform notifications.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

12. Contact

For any questions, concerns, or requests to exercise your data rights under this Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• Subject: Send us a message with "Privacy Request"
• Response Time: Typically within 3 business days
• Live Chat: 24/7 support is available once you log in to the platform.

We promise — your privacy is always our priority at CCPoker. Play with peace of mind; your data is safe with us.